AR follow-up and reporting
Eligibility Hub shows aging by payer, claims with no response and timely-filing risk, plus a monthly scorecard: clean-claim rate, rejection rate, denial rate by category, days in AR, appeal overturn rate and dollars recovered. The dashboards are built. Payer follow-up calls and status inquiries are part of the managed service.
At a glance
- Availability
- Partially availableDashboards are built. Some reports in the customer portal are still being connected and show as unavailable until they are.
- Part of the cycle
- Recover: denials, appeals and ar follow-up
- What it costs
- Included in the full service at 1.5% of insurance collections, meaning payments received from payers. Patient payments are not included.
- Your practice
- Join a monthly review meeting
Who does what
Eligibility Hub does
- Track aging by payer and claims with no response
- Flag timely-filing risk
- Make payer follow-up calls and status inquiries
- Prepare the monthly scorecard
Your practice does
- Join a monthly review meeting
The monthly scorecard
Measures
- Clean-claim rate
- Rejection rate
- Denial rate by category
- Days in AR
- Appeal overturn rate
- Dollars recovered
Limits worth knowing
- The customer portal shows aggregate figures only. Patient and claim-level detail stays in the clinical hub.
- Patient collections calls are outside this scope and available separately.
Questions
What is in the monthly scorecard?
Clean-claim rate, rejection rate, denial rate by category, days in AR, appeal overturn rate and dollars recovered.
Do you call payers about unpaid claims?
Yes. Payer follow-up calls and status inquiries are part of the managed service.
Where do we see the reports?
Aggregate reports appear in your customer portal. Patient and claim-level detail stays in the clinical hub.
Does this include patient collections calls?
No. Patient collections calls are outside this scope and available separately.
Review the scope before you begin
The full service is 1.5% of insurance collections, meaning payments received from payers. Patient payments are not included. See pricing for how the fee is calculated.
Last updated 2026-10-06